Refund Policy

Thank you for using PrimeMarket.lk. We connect sellers of vehicles and real estate with buyers across Sri Lanka through our platform and social channels (Instagram, Facebook, TikTok). This policy explains when listing fees are refundable.

1. What You're Paying For

Your listing fee covers PrimeMarket's review, approval, and publishing of your listing on our site and social media channels. Because this is a service (not a physical product), refund eligibility depends on what stage your listing has reached, not on returning an item.

2. Cancellations Before Review

If you cancel your submission before our admin team has reviewed it, you are entitled to a full refund.

3. Rejected Listings

If your listing does not pass admin review (e.g. incomplete information, prohibited item, policy violation), you will be notified of the reason and receive a full refund to your original payment method. No deduction is made, since no shipping or fulfillment costs are involved.

4. Published (Live) Listings

Once your listing has been approved and published across PrimeMarket.lk and our social channels, the service has been delivered and the listing fee becomes non-refundable — regardless of how quickly (or slowly) you receive buyer interest.

Exception: if PrimeMarket fails to deliver what was paid for due to our error (e.g. listing not cross-posted to a channel included in your package, technical fault on our end), we will either fix the issue, re-list at no charge, or issue a refund — your choice.

5. Add-On Features

• Featured listing upgrades are non-refundable once applied, as the promotional exposure has already been delivered at time of activation.
• Refresh listings are non-refundable once applied, as the exposure has already been delivered at time of activation.

6. Dealer / Agency Memberships

Monthly dealer/agency membership fees are billed per period. You may cancel at any time to stop future billing, but fees already paid for the current period are non-refundable.

7. Non-Returnable / Non-Refundable Items

The following are non-refundable once delivered:

• Live/published listings
• Applied featured listings / refresh listings
• Commission on completed premium project sales facilitated through the platform
• Listings removed for violating our terms (fraud, prohibited items, misrepresentation)
• Expired listings (30-day listing period lapsed without renewal)

8. Duplicate Charges & Payment Errors

If you were charged twice for the same listing, or a payment error occurred on our end, contact us immediately for a full refund.

9. Incorrect Listings Due to Our Error

If your listing goes live with incorrect details due to a mistake on PrimeMarket's part (wrong category, images not uploaded correctly, etc.), you can edit your listing at no cost or inform us, and we will try to do the needful.

10. Processing Time

Refunds are currently processed manually via bank transfer within 7 business days of approval. Card refunds may take an additional 3–7 business days to appear, depending on your bank.

11. Contact Us

Questions about a refund? Reach out to our support team at:

PrimeMarket Support
Email: info@primemarket.lk